Genuine Apple
Genuine Apple
I was not given a real apple usb cable when i bought my iPod- consumer rights?
Hi, i was given an iPod touch.the iPod was an ex display iPod. a few months later, the usb cable stopped working so i went back to the shop i bought it from and they said i had to buy a new wire. i knew that the apple store gave free replacements, so i booked an appointment and went to the apple store. i was told by them that my usb cable was a fake and was not genuine apple.
I got the iPod from Comet, which is a well known electrical store, and even though it was ex-display, they still had no right to give me a fake usb cable.
i was wondering what UK consumer rights i have over this and what i can get out of this as this has angered me a lot but I don't know how I can approach this matter in terms of complaining.
Help would really be appreciated. Thanks
Firstly, just because it's a non-Apple cable doesn't mean it's "fake". You must know that companies other than Apple make and sell USB cables for the iPod, and they mostly work just as well as the Apple versions.
Secondly if you did not buy the iPod from the Apple store, why are you expecting them to help you?! You bought from Comet, therefore your contract is with Comet. Ask THEM for a new cable as the one they sold you was not fit for purpose.
Unless they advertised the iPod as coming with the official Apple cable then they had every right to give you a non-Apple one - so long as it actually works! If you buy ex-display or second hand products you should expect this.
Thirdly you posted this in completely the wrong category. Cars and Transportation, Rail?!
Seriously just go to Poundland and buy their iPod USB cable - it costs (go on, guess...) a pound, and it works just as well as the Apple ones.
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